At Gunus Creative Glow, we are committed to ensuring that you receive your products in perfect condition. However, we understand that issues may arise with defective products or shipping. Please note that refunds are not provided; we offer only replacements as outlined below.
1. Returns for Defective Products Only
We accept returns only for defective products. If your product arrives in a defective condition, you are eligible for a replacement.
- Defect Verification: To process your return, you must provide photographic evidence of the defect. This is mandatory to verify the issue before we approve your return request.
- Timeframe: Defective products must be reported within 3-4 days of receipt.
2. Lost or Missing Shipments
If your parcel is lost during shipping, we will send you a replacement at no additional cost. Refunds are not provided for lost parcels.
- Replacement for Lost Parcels: If the courier confirms your shipment is lost in transit, we will issue a replacement.
- Accurate Shipping Address: Please ensure that your shipping address is correct and complete to avoid issues.
3. Uncollected Parcels
If the customer does not collect or accept the parcel and it is returned to us, Gunus Creative Glow is not responsible for such occurrences. In such cases:
- Additional Shipping Charges: The customer will be responsible for covering the shipping charges again if the product needs to be re-shipped.
4. Replacement Policy
For verified defective products or lost shipments, we will arrange a replacement for the same product.
- Product Availability: If the item is no longer available, we will offer an equivalent product or store credit for future use.
- Return Shipping for Defective Products: We will cover the shipping costs for returning defective products, if necessary.
5. Steps to Request a Replacement
If your product is defective or lost during shipping, follow these steps:
- Contact us at Info@gunuscreativeglow.com with your order details and attach photographs for defective products.
- We will review your request and respond within 3-4 days.
- If approved, a replacement will be sent to you at no additional cost.
7. Contact Us
If you have any questions regarding our Refunds and Returns Policy, please contact us at:
Email: Info@gunuscreativeglow.com